Delivery & Refunds

Last updated: September 23, 2026

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Digital delivery. Everything we sell is digital. There is no physical shipping. When you buy a Kit, your download link appears on the confirmation page immediately after checkout and is emailed to you from hello@getpopcultured.online. The link does not expire, and you can also find your purchases under My Account. If the email has not arrived within 15 minutes, check your spam folder, then write to hello@getpopcultured.online and we will resend it.

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Membership access. When you join the Founding Membership, your member area unlocks immediately. Each new monthly program is released to members at the start of the month and stays in your library for as long as your membership is active.

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30-day guarantee on Kits. Run the program with your team. If it did not earn its place on your calendar, email hello@getpopcultured.online within 30 days of purchase and we will refund the full price to your original payment method. No forms and no questions. Refunds usually appear within 5 to 10 business days depending on your bank.

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Membership refunds. You can cancel at any time and will not be charged again. A membership charge is refundable within 7 days of the charge if you have not downloaded that month's program. Otherwise we do not refund partial months.

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Problems with a file. If a download is corrupted or will not open, email us and we will fix it the same business day.

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Contact. hello@getpopcultured.online